Frequently asked questions
Shipping & Delivery
Orders are processed within 1‑2 business days. Delivery times vary by region, typically 3‑7 business days.
Returns & Refunds
If you're not completely satisfied, you can return your purchase within 30 days for a full refund. Please contact us to arrange your return.
How We Source
We source our teas from farms committed to organic practices and sustainable methods like the UNESCO-recognized Chagusaba method. We partner exclusively with producers who share our values of sustainability and quality.