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Frequently asked questions

Orders are processed within 1‑2 business days. Delivery times vary by region, typically 3‑7 business days.

If you're not completely satisfied, you can return your purchase within 30 days for a full refund. Please contact us to arrange your return.

We source our teas from farms committed to organic practices and sustainable methods like the UNESCO-recognized Chagusaba method. We partner exclusively with producers who share our values of sustainability and quality.

Japanese Roots, Global Exploration

Expand your flavor journey—from bold black teas to vibrant fruit infusions—curated to our standards of quality & authenticity.

Explore Global Teas